Before started reading I noted down what I expected to see advice about:
- becoming more effective,
- getting rid of underperforming staff now and quickly,
- driving out a bonus on sales culture,
- etc.
I did have the concern that I would see too much advice on short term unitary costs and ignoring end to end transaction costs - and after reading I think I still have the concern that Wileman didn't deal with that topic effectively.
All other topics get excellent coverage and worth a read. Andrew provides a lot of other useful advice that I did not initially think of.
( amazon.co.uk | amazon.com )